"April 3, 2012
Several weeks ago I called you concerning a problem with the transmission in my '92 Dodge truck. After explaining the problem to you, you took the time and gave me pointers on what this problem could be. One of the suggestions you gave me was the adjustment of the kickdown cable, which could have possibly broken, stuck or come off the trans. I jacked up the truck and investigated to find that the whole of the problem was a weak spring and need of some lubrication on the cable and the pivot points on the trans. I also replaced the spring when I lubricated it. Now my truck is no longer stuck in first gear and I am able to drive it normally again.
As no good deed should go unrewarded, please accept this check as a small token of my appreciation. Soon I should get a flush and filter done on this truck as it is beyond 142,000 miles. Be assured, you will have my business and I would gladly recommend you to others. As the weather has been getting warmer I have been in serious need of my truck for yard work and home remodeling, thanks to you, my truck working properly has enabled me to accomplish these things. Once again I thank you for your time, kindness, and great customer service. It will not be forgotten!